Managed IT

Types of Customer Relationship Management - CRM Technology

Types of Customer Relationship Management – CRM Technology

Basically, there are two CRM technologies, these are: CRM software: this is software that helps to collate customers’ information that makes up business data. Customers’ trends, history, purchase patterns and previous behaviours can easily be identified using this software. CRM software helps businesses streamline their operations to have an improved customer relations and customer experience. …

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What Is A Small Business CRM?

What Is A Small Business CRM?

A small business CRM is a lightweight CRM system aimed at satisfying the needs of small business companies and solopreneurs. Small companies usually don’t need the same top tier, advanced functionality geared towards significant market players, so small business CRM systems are built upon a foundation of simplicity and basic functionality. There’s no clear line …

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The Benefits of CRM Solutions

The Benefits of CRM Solutions

The benefits of CRM solutions are numerous and can be hard to keep track of. In this blog post, I will highlight some of the most important benefits that you should consider when choosing a CRM solution for your business. CRMs help businesses build relationships with customers by providing a platform for communication and data …

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What Does a CRM Manager Do

What Does a CRM Manager Do

CRM managers are in charge of a company’s customer relationship management strategy. This means that they have to be able to manage all the different aspects of marketing, sales, and service.  They’re responsible for establishing the overall goal of how their business interacts with its customers, and then executing on this plan by assigning tasks …

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What Are CRM Skills For Developers?

The Misunderstandings about Customer Relationship Management

Customer relationship management is a crucial part of any business.  It’s not just about collecting data but also utilizing that data to make informed decisions. Today, there are many misconceptions surrounding customer relationship management and how it should be utilized in the workplace.  In this post, we will explore some common misconceptions about customer relationship …

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